Privacy Policy | peraplay Official Gaming Platform

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Account details, identity verification, and payment data.
Why we collect it: To manage your account, process transactions, and prevent fraud.
Who sees it: Only our team and trusted service partners (we never sell your data).
Retention: Kept for the life of your account and as required by Philippine law.
Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how peraplay collects, uses, and protects information from users within the Philippines. This policy applies exclusively to your interactions with our official platform. It does not apply to third-party websites or services that you may visit via links from our platform; we encourage you to review the privacy policies of any external site you visit.

2. Personal Information We Collect

Account and Identity Data

We collect information provided during registration to establish your account and ensure you meet our eligibility requirements.

Verification Documents

To comply with KYC (Know Your Customer) standards, we may request government-issued identification to verify your identity and age.

Payment Data

We collect necessary payment details to facilitate deposits and withdrawals. Financial data is handled through secure, encrypted channels.

Gaming and Transaction Activity

We track your gaming history and transaction logs to manage bonuses, ensure fair play, and provide customer support.

Technical and Device Data

We automatically collect IP addresses, browser types, and device identifiers to optimize platform performance and enhance security.

Communication Records

Records of your interactions with our support team are kept to resolve disputes and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: Information you enter during registration, KYC submission, or when contacting support.
Automatically: Data captured via cookies and system logs while you navigate our platform.
Partner Providers: Information received from trusted payment processors and identity verification services.

4. Why We Use Data

Your data is processed for the following essential purposes:

Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing deposits and withdrawals accurately and securely.
Compliance: Verifying that users are of legal age and preventing fraudulent activities or multi-accounting.
Personalization: Tailoring the gaming experience and content based on user preferences.
Legal Obligations: Fulfilling requirements imposed on gambling operators under the laws of the Philippines.
Marketing: Sending promotional offers only to users who have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal information. Data is only shared in the following limited circumstances:

Service Providers: With our partner payment processors, identity verification services, and technical infrastructure providers.
Legal Requirements: When required by law or to respond to valid requests from relevant regulatory authorities.
Platform Security: To protect the integrity of our services and the safety of our players.

6. How We Protect Data

We employ industry-standard safeguards to protect your information, including:

Encryption: Use of secure protocols to protect data in transit between your device and our servers.
Access Control: Strict internal policies that limit data access to authorized personnel only.
Isolation: Payment information is isolated and handled through secure third-party gateways.
Monitoring: Continuous system monitoring to detect and respond to unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your experience and secure your session. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have the following rights regarding your personal data:

Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the deletion of your data or its transfer to another service.
Objection & Withdrawal: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our team via the channels available on our Support page. Please note that we are required to retain certain data even after account closure to comply with anti-money laundering and gambling regulations in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Following account closure, we will continue to hold necessary data for the timeframe required by applicable law in the Philippines to ensure regulatory compliance.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be permanently closed and any associated funds will be handled according to our legal guidelines. Parents or guardians who suspect a minor is using our platform should report it immediately via our Support channel.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. By using our platform, you acknowledge that your information may be transferred to these regions. We ensure that all such transfers are accompanied by appropriate safeguards to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official contact channels listed on our Support page.